---
title: "Get a service request"
url: "https://portal2.konghotels.cloud/apis/kong-hotels-guest-stay-api-1/versions/b4bfa113-0e33-46cc-8723-38e7ac5e7863/operations/getServiceRequest"
---

> Full API specification: https://portal2.konghotels.cloud/apis/kong-hotels-guest-stay-api-1/versions/b4bfa113-0e33-46cc-8723-38e7ac5e7863.md

# Get a service request

`GET` `/stays/{confirmationNumber}/service-requests/{requestId}`

Operation ID: `getServiceRequest`

## Path parameters

- `confirmationNumber` (string, required) - Confirmation number from the Partner API reservation.
- `requestId` (string, required)

## Responses

- `200` - The request.
- `401` - Rejected by Kong Gateway: missing or invalid credentials.
- `404` - Not found, or not visible to your consumer.
- `429` - Too many requests.

## OpenAPI definition

```yaml
openapi: 3.1.0
info:
  title: Kong Hotels Guest Stay API
  version: 1.0.0
servers:
  - url: https://stay.konghotels.cloud
    description: Production (Kong Gateway)
paths:
  /stays/{confirmationNumber}/service-requests/{requestId}:
    get:
      tags:
        - Service Requests
      operationId: getServiceRequest
      summary: Get a service request
      parameters:
        - $ref: "#/components/parameters/ConfirmationNumber"
        - $ref: "#/components/parameters/RequestId"
      responses:
        "200":
          description: The request.
          headers:
            X-Request-ID:
              $ref: "#/components/headers/RequestId"
          content:
            application/json:
              schema:
                type: object
                required:
                  - data
                properties:
                  data:
                    $ref: "#/components/schemas/ServiceRequest"
        "401":
          $ref: "#/components/responses/Unauthorized"
        "404":
          $ref: "#/components/responses/NotFound"
        "429":
          $ref: "#/components/responses/RateLimited"
security:
  - KongKeyAuth: []
components:
  parameters:
    ConfirmationNumber:
      name: confirmationNumber
      in: path
      required: true
      description: Confirmation number from the Partner API reservation.
      schema:
        type: string
        examples:
          - KH4DEMO01
    RequestId:
      name: requestId
      in: path
      required: true
      schema:
        type: string
        examples:
          - sr_01J9ZK
  headers:
    RequestId:
      description: Unique request identifier for support.
      schema:
        type: string
    RetryAfter:
      description: Seconds to wait before retrying.
      schema:
        type: integer
  schemas:
    ServiceRequest:
      type: object
      properties:
        id:
          type: string
          examples:
            - sr_01J9ZK
        service_code:
          type: string
        service_name:
          type: string
        category:
          $ref: "#/components/schemas/ServiceCategory"
        quantity:
          type: integer
        note:
          type:
            - string
            - "null"
        status:
          $ref: "#/components/schemas/ServiceRequestStatus"
        room_number:
          type: string
        created_at:
          type: string
          format: date-time
        preferred_time:
          type:
            - string
            - "null"
          format: date-time
        completed_at:
          type:
            - string
            - "null"
          format: date-time
    ServiceCategory:
      type: string
      enum:
        - housekeeping
        - amenities
        - maintenance
        - concierge
    ServiceRequestStatus:
      type: string
      enum:
        - open
        - in_progress
        - completed
        - cancelled
    Problem:
      type: object
      description: RFC 9457 problem details. Same shape as the Partner API.
      required:
        - type
        - title
        - status
      properties:
        type:
          type: string
          format: uri
        title:
          type: string
        status:
          type: integer
        detail:
          type: string
        instance:
          type: string
        request_id:
          type: string
      additionalProperties: true
  responses:
    Unauthorized:
      description: "Rejected by Kong Gateway: missing or invalid credentials."
      content:
        application/problem+json:
          schema:
            $ref: "#/components/schemas/Problem"
          example:
            type: https://api.konghotels.cloud/problems/unauthorized
            title: Unauthorized
            status: 401
            detail: Missing or invalid API key.
            request_id: 9a8b7c6d-5e4f-4a3b-2c1d-0e9f8a7b6c5d
    NotFound:
      description: Not found, or not visible to your consumer.
      content:
        application/problem+json:
          schema:
            $ref: "#/components/schemas/Problem"
          example:
            type: https://api.konghotels.cloud/problems/not-found
            title: Resource not found
            status: 404
            detail: Stay not found.
            request_id: 9a8b7c6d-5e4f-4a3b-2c1d-0e9f8a7b6c5d
    RateLimited:
      description: Too many requests.
      headers:
        Retry-After:
          $ref: "#/components/headers/RetryAfter"
      content:
        application/problem+json:
          schema:
            $ref: "#/components/schemas/Problem"
  securitySchemes:
    KongKeyAuth:
      type: apiKey
      in: header
      name: apikey
      description: Your API key, validated by Kong Gateway.
```